CCS offers energy assistance to eligible Lane County households at both of our Community Service Centers (Eugene and Springfield). Assistance is provided through a variety of energy programs (described below) designed to help keep the heat on during the cold winter weather.
How to get an Energy Assistance Appointment
LIHEAP (for any utility company or heat source): starting in November, call on the first business day of the month after 9:00 a.m. to add your name to the waiting list. In November we will be prioritizing scheduling appointments for household who have someone who is Senior (60+) or Permanently Disabled. December 1, 2015 appointments will be scheduled for everyone based on the date added to the waiting list. When you call, if you get a message saying that the waiting list has been closed, you will have to wait and try again on the first business day of the next month.
EWEB Customer Care (for EWEB customers): starting in October, call 541-345-3642 or 541-747-8349, on the first business day of the month after 9:00 a.m. to add your name to the waiting list. A member of our staff will call you back to schedule your appointment. When you call, if you get a message saying that the waiting list has been closed, you will have to wait and try again on the first business day of the next month. This program waitlist is only available by phone not by walk-in.
Project Share (for Springfield Utility Board customers): starting the last week in October, call 541-747-8349 to schedule an appointment. There is no waiting list for Project Share, so you will need to speak with a member of our staff to make an appointment. When you call this line and no one picks up it is because our lines are busy. Please try this number again or you can come to our office.
Each of these programs is described in more detail below.
ENERGY ASSISTANCE WAITING LIST PHONE NUMBERS:
Eugene Residents: 541-345-3642
1464 W 6th St, Eugene, Oregon 97402
Hours: Monday-Friday 9-4:30
Springfield and Lane County Residents: 541-747-8349
1025 G St, Springfield, Oregon 97477
Hours: Monday-Friday 9-4:30
Please call either number to get on the Waiting List.
ENERGY ASSISTANCE EMAIL: email@example.com (For information only, not waiting list)
|Household Size||Gross Monthly Income||Gross Annual Income|
|1||$ 1,827.75||$ 21,933|
|2||$ 2,390.08||$ 28,681|
|3||$ 2,952.42||$ 35,429|
|4||$ 3,514.75||$ 42,177|
|5||$ 4,077.17||$ 48,926|
|6||$ 4,639.50||$ 55,674|
|8||$ 4,850.42||$ 58,205|
|9||$ 4,955.83||$ 59,470|
|10||$ 5,061.25||$ 60,735|
|11||$ 5,166.75||$ 62,001|
|12||$ 5,272.17||$ 63,266|
|Each Additional Member||$ 105.44||$ 1,265|
Energy Assistance Program Descriptions
LIHEAP. The Low Income Home Energy Assistance Program (LIHEAP) is a federal income-based utility assistance program provided by CCS through a contract with the Lane County Human Services Division. LIHEAP utility assistance is available to all households in Lane County meeting low-income guidelines (see chart above), regardless of the type of heating used or the participants’ utility company.
LIHEAP can help with any heat source or any utility company. This year the waiting list for the new winter season will open on the first business day in November at 9:00 a.m. This waiting list will re-open on the first business day of the following months for as long as funding permits. To get on the waiting list when it opens, please call one of the waiting list phone numbers listed above. At the voicemail prompt, please spell your name (SLOWLY AND DISTINCTLY, PLEASE) and give your phone number, name of your utility company, tell us your email address if you have one, and let us know if anyone in your household is Senior or Permanently Disabled. In November appointments will be made as soon as we receive funding. All appointments are made on a first come first served basis as long as funding permits. LIHEAP can be received in addition to any of the other programs listed below (Heat Oregon, OEAP, OLGA, GAP, EWEB Customer Care, Project Share, or Helping Hands). Applicants must live in Lane County. Those living in Harrisburg must bring documentation to prove they live in Lane and not Linn County.
EUGENE WATER & ELECTRIC BOARD (EWEB) Customer Care (ECC)
EWEB Customer Care Program begins on the first business day in October. EWEB customers who meet the low-income guidelines (see chart above). The wait list opens the first business day of each month after 9:00 a.m. funding permitting. The household may not have already received ECC assistance during the current heating season (October-September). The applicant who comes for an appointment must be listed on the bill or be recognized by EWEB as the spouse or legal partner on the bill. Applicants must bring a current EWEB bill as well as the documents listed in “What to Bring to your Energy Assistance Appointment.” Bills do not have to be past due or show a balance due.
EMERALD PEOPLE'S UTILITY DISTRICT (EPUD)
Helping Hands is for Emerald People’s Utility District (EPUD) low income customers who have a balance owed on their bill. Helping Hands will be available at the end of January or early February.
The Oregon Energy Assistance Program (OEAP) is limited to Pacific Power customers who meet low-income guidelines (see chart above) and are in danger of being disconnected. Due to the different scope of the programs, LIHEAP does outreach to inform applicants while the OEAP program is mostly by referral from Pacific Power. These programs are not mutually exclusive and a client may use them both in the same program year.
Heat Oregon also provides assistance for customers of Pacific Power customers. The customer must have past due bill and have made a payment in the last 90 days.
NORTHWEST NATURAL GAS COMPANY
OLGA Oregon Low Income Gas Assistance program is available for Northwest Natural Gas customers who are low income (see chart above) and who have not had this assistance since October. The applicant who comes in for an appointment must be listed on the bill.
GAP provides help to Northwest Natural Gas customers who are past due in their accounts.
SPRINGFIELD UTILITY BOARD (SUB)
The Project Share program is solely administered by CCS on behalf of the Springfield Utility Board (SUB).
Project Share appointments start on the first business day in November. We will start making appointments the last week in October after 9:00 a.m. This program is for Springfield Utility Board Customers who have a past due billing and in danger of a shut off. This program does not have a wait list or message line so you will need call back 541-747-8349 until you reach a member of our staff to make an appointment. If a staff member doesn’t answer your call it is because our lines are busy or staffs are assisting other customers.
Energy Assistance Program Coordinator: Bonnie Duke