Energy Assistance

CCS offers energy assistance to eligible Lane County households at both of our Community Service Centers (Eugene and Springfield).

How to Get On the Waiting Lists for LIHEAP and EWEB Customer Care

You can get on the waiting lists for LIHEAP and EWEB Customer Care three different ways this year:

1. Go Online:  When the waiting lists are open (see below for details), you can now submit your waiting list request online, using the following links:

2. Call by Phone: when the waiting lists are open (see below for details)

  • For Eugene, call 541-345-3642

  • For Springfield, call 541-747-8349

Please DO NOT call and leave a waiting list message on any other extension.  Messages left at any other extension will be deleted.

3. Walk-In:  When the waiting lists are open, you can now walk in to either CCS location and ask to be added to the LIHEAP and the EWEB Customer Care waiting lists

  • Eugene Community Service Center, 1464 W. 6th Avenue, Eugene

  • Springfield Community Service Center, 1025 G Street, Springfield

When Are The Waiting Lists Open?

LIHEAP:  The waiting list for the Low Income Home Energy Assistance Program (LIHEAP) will open on November 1, 2019, at 9:00 a.m. for all applicants.

EWEB Customer Care 2020:  The waiting list for EWEB Customer Care will open on the first business day of each month, starting on January 2nd, at 9:00 a.m., and reopening at 9:00 a.m. on the first business day of each month January 2nd through December 31st.

All appointments are made on a first-come, first-served basis.  Getting on a waiting list is not a guarantee of assistance.

If either of the waiting lists closes before you are able to get on the list, you will have to wait and try again on the first business day of the next month.  Keep trying!

Mail Outs

This year we WILL be sending mail out applications for Senior and Disabled Households who received LIHEAP this last winter season. A letter will be sent in September giving your household the benefit of applying through the mail.

Springfield Utility Board Project Share

We will start scheduling Project SHARE appointments on October 22, 2019 at 9:00 a.m.

There are three ways to make a Springfield Project SHARE appointment: 

  1. Send an email to requesting an appointment.

  2. Call 541-747-8349 and select the Springfield Project SHARE option. You must speak with a staff member to make an appointment by phone, you will not be able to leave a message.

  3. Walk-in to our Springfield Community Service Center at 1025 G Street during regular office hours (Tues-Fri 9-4:30) to make an appointment.

Select from the following for additional energy assistance information:

What To Bring To Your Energy Assistance Appointment

Energy Assistance Income Guidelines

Energy Assistance Program Descriptions

If You Need to Reschedule Your Energy Assistance Appointment