Energy Program Descriptions

CCS partners with all area utility companies and the Lane County Human Services Division to provide energy assistance to eligible Lane County households.  The current energy assistance programs are described below.  

Click here for specific information about getting on the waiting lists or making an energy assistance appointment.


LIHEAP.  The Low Income Home Energy Assistance Program (LIHEAP) is a federal income-based utility assistance program provided by CCS through a contract with the Lane County Human Services Division.  LIHEAP utility assistance is available to all households in Lane County meeting low-income guidelines, regardless of the type of heating used or the participants’ utility company. 

LIHEAP can help with any heat source or any utility company.  LIHEAP can be received in addition to any of the other programs listed below (Oregon Energy Fund, OEAP, OLGA, GAP, EWEB Customer Care, Project Share, or Helping Hands).  Applicants must live in Lane County.  Those living in Harrisburg must bring documentation to prove they live in Lane and not Linn County.



EWEB Customer Care Program begins on the first business day in January.  For EWEB customers who meet 200% of the Federal Poverty Level. The wait list opens the first business day of each month after 9:00 a.m. as funding permitting. The household may not have already received ECC assistance during the current heating season (January-December).  The applicant who comes for an appointment must be listed on the bill or be recognized by EWEB as the spouse or legal partner on the bill. Applicants must bring a current EWEB bill as well as the documents listed in “What to Bring to your Energy Assistance Appointment.” Bills do not have to be past due or show a balance due.



Helping Hands is for Emerald People’s Utility District (EPUD) low income customers who have a balance owed on their bill.  Helping Hands will be available at the end of January or early February.



The Oregon Energy Assistance Program (OEAP) is limited to Pacific Power customers who meet low-income guidelines and are in danger of being disconnected. Due to the different scope of the programs, LIHEAP does outreach to inform applicants while the OEAP program is mostly by referral from Pacific Power. These programs are not mutually exclusive and a client may use them both in the same program year. 

The Oregon Energy Fund also provides assistance for customers of Pacific Power customers. The customer must have past due bill and have made a payment in the last 90 days.



OLGA Oregon Low Income Gas Assistance program is available for Northwest Natural Gas customers who are low income and who have not had this assistance since October. The applicant who comes in for an appointment must be listed on the bill.

GAP provides help to Northwest Natural Gas customers who are past due in their accounts. 



The Project SHARE program is solely administered by CCS on behalf of the Springfield Utility Board (SUB).  This program is for Springfield Utility Board Customers who have a past due bill stating "payable on receipt".